Frequently Asked Questions
Pasmo important information
Pasmo's artworks are museum-quality prints art reproductions. We use premium archival inks on museum-quality paper. Printmaking has a storied history with artists and is a medium that allows them to engage with a wide audience. Pasmo only offers limited edition art available exclusively through us.
Pasmo collaborates with artists to create signed, limited edition artworks, meaning that twe produce a small run of identical art reproductions, each with a certificate of authenticity, available exclusively through Pasmo. This way, we can bring you the art at more affordable prices than you would pay for unique, one-off pieces. The artist directly oversees production of the prints, so you know you’re getting a work that meets the artist’s high standards. Once an edition is sold out, it’s gone forever.
We work with curators and collaborators that select artists based on their creative practice and artistic vision. The selection and criteria may vary from one collection to another.
Shipping
All standard orders will be shipped from two to five business days after you place your order. We have a system to assure everything meets our quality standards. If your order includes an item that we indicated will be shipped at a later date, we will ship the entire order out together at that later date.
Yes we do. Right now we ship to USA , Canada and Mexico. We are hoping to include south america and europe really soon.
It could be but it is nos common in our case. Any customs or import duties are charged once the item reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the item.
We pack your artwork in an eco-friendly folder designed for your limited edition art and certificate of authenticity.
The moment your artwork is shipped, you’ll receive a tracking number.
Printing
Framing
No, we will do that for you! You will receive your art ready to hang. Framing art correctly needs to be done by a framing expert who knows how to handle art.
The tones and finishes of the frame. All of them are made from scratch using premium solid wood. Oue Black Frame has an intense black finish with beautiful wood texture visible. White wash is the perfect neutral, the wood texture is also visible but with a white filter. Maple has a light warm tone of wood, while Rosa morada is known for its almond colors and darker stripes but still a medium tone wood. Due to their natural origin, all frames are unique, tone and texture vary.
Yes, all of our frames include hangers. Small size art has one hanger, medium and big art include two hangers and it is important you use both to hang the art properly.
We use naturally uv protected acrylic and coroplast for backing, a material that keeps your art safe inside the frame.
You can add 2cm to the total art paper size to know the exterior size of your art framed
We do. This will obviously take more time but try us out at hello@pasmo.art
Payments, exchanges & returns
We have a 10 day period for exchange or returns. If you wish to return or exchange please write to hello@pasmo.art. For returns in the 15 day period, you are refunded the full transaction amount, as long as we receive both the artwork and Certificate of Authenticity (COA) in their original condition, you will only be asked to pay for shipping costs. For exchanges, you only have to pay or receive a refund for any difference in price, shipping and tax. You will not be charged for the shipping on the return of your original purchase.
Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order.
Credit or debit card (Visa, Mastercard and Amex) Apple pay and Pay pal.
Payments
Have any other questions?
Feel free to leave your questions to us. We will reply you within 24 hours.